Modern day business highlights the importance of high-quality customer service. In an age where reviews of company practices and experiences are easily available online, your relationship with your clients can be the difference between success and failure. It is vital, then, that all employees know how to communicate effectively with your organisation’s customers.
This programme is suitable for any organisation that performs a service, and is tailor-made for your business’s sector or industry. It focuses on how the landscape has changed due to the Covid-19 pandemic and explores the psychology of changing expectations by looking at what is expected of both the customer and the organisation in the present climate.
It not only focuses on present-day demands, but looks to future-proof your business by addressing what may be needed over the next decade. It highlights the demands on employees working in front-line roles across the UK and homes in on key topics such as communication, conflict resolution and client management.
Each programme is specifically tailored to suit the needs of your organisation, so the course contents entirely depends on the demands of your organisation and your sector. To discuss options and further details, contact us below.